Terms of service

Dove Originals Trims — Terms of Sale, Shipping & Returns

Effective date: 07.06.26

These terms govern purchases from Dove Originals Trims, operated by New England Binding Company LLC (“we,” “us,” or “our”). Please review them before ordering, particularly the shipping-risk, optional protection, and return provisions.

By affirmatively accepting these terms when placing your order, you agree to the terms applicable to that purchase. Nothing in this agreement excludes rights or remedies that cannot lawfully be excluded.

1. Orders, prices, and payment

Please provide accurate contact, billing, and shipping information. Review your order, including quantities, measurements, and shipping address, before submitting it.

Prices, available payment methods, shipping charges, taxes, and any optional charges are displayed during the purchase process. Optional shipping protection is charged only if you select it.

We may decline or cancel an order because of unavailable inventory, a material pricing or listing error, suspected fraud, or another lawful reason. If we cancel, we will notify you and promptly refund the amounts collected for the canceled items, together with applicable taxes and charges attributable to those items. We will not increase the price of an existing order without your agreement.

Contact us promptly to request a change or cancellation. Changes may not be possible once an order has been cut, prepared, or shipped. Special-order cancellation terms appear below.

2. Product descriptions, measurements, and colors

Trim measurements are approximate, include any header, and generally reflect information supplied by the manufacturer. Colors may vary between screens and between manufacturing dye lots.

If a precise color, width, or other specification is essential, contact us before ordering. These variations do not excuse supplying an incorrect, defective, or materially misdescribed product.

We generally supply trim in one continuous length. Manufacturer joins may occur; when they do, we include an appropriate amount of additional trim. We do not custom-cut yardage into multiple pieces.

Please inspect your items before cutting, installing, washing, or incorporating them into another product. We recommend testing strongly colored binding for suitability and color transfer before use. These recommendations do not limit applicable warranty rights.

3. Order processing and shipping

We generally dispatch in-stock orders within two business days after receiving the order and cleared payment, unless a different processing time is disclosed before purchase. Our shipping days are Monday through Friday, excluding holidays.

Domestic transit typically takes 1–7 business days after dispatch, depending on the service selected. Processing time is separate from transit time. Delivery estimates are estimates unless we expressly identify a guaranteed service.

Available carriers, services, and shipping charges are displayed during the purchase process. Eligible non-wholesale U.S. orders over $200 after discounts qualify for free standard shipping. Other shipping charges are calculated based on the order and selected service.

If we cannot ship within the applicable promised period, we will notify you and provide any required opportunity to consent to the delay or cancel for a refund.

4. Shipping addresses

You are responsible for supplying a complete and accurate delivery address. Contact us immediately if you discover an error; we cannot guarantee an address change after processing or dispatch.

If we ship to an address different from the one you supplied because of our error, we will correct the problem at our expense.

If an order is returned because the address you supplied was incomplete or incorrect, additional postage is required to reship it. If you instead request cancellation, any refund will be determined under the applicable return terms, excluding outbound shipping already incurred, except where the law requires otherwise.

5. U.S. shipping risk and packages without protection

For U.S. orders, to the extent permitted by applicable law, you agree that the risk of accidental loss in transit passes to you when we properly hand the correctly addressed package containing the goods ordered to the carrier. Creating a shipping label alone does not transfer that risk.

This provision does not excuse our failure to ship, incorrect addressing or fulfillment by us, inadequate packaging, or any other breach of our obligations.

If you do not purchase optional shipping protection, we do not promise a refund or replacement for a package lost after risk has validly transferred to you. Any voluntary refund, replacement, or store credit in that situation is considered individually.

Please contact us if a package is missing. We will reasonably assist with tracking inquiries and carrier claims. We will not retain both your payment and a carrier recovery for the same merchandise loss without appropriately crediting you or providing a replacement.

This section does not restrict remedies required by law or returns otherwise permitted under this agreement.

6. Optional protection for packages lost in transit

We offer optional protection for eligible U.S. orders at the price displayed before purchase. Protection is provided directly by Dove Originals Trims and applies only to the order for which it is purchased.

If you purchase protection and your package is confirmed lost in transit, we will replace the affected merchandise at no additional cost or refund it as described below.

For this program:

• A package is lost in transit when the carrier confirms its loss, or when tracking and a reasonable investigation establish that it was lost before delivery. A delay alone does not establish loss.
• Contact us through our website’s contact form with your order number and a description of the issue. We may request information reasonably necessary to investigate.
• We will arrange a carrier inquiry where appropriate and keep you informed. We will not require an unavailable carrier declaration as the sole means of proving loss.
• We may offer a replacement first. If a replacement is unavailable or you prefer a refund, we will refund the purchase price and applicable tax for the lost merchandise. For a wholly lost order, we will also refund the original shipping charge. Replacement shipping is at our expense.
• The protection fee is separate from the merchandise refund and is not refunded after shipment, except where required by law. If the entire order is canceled before shipment, the protection fee will be refunded.

Protection does not cover theft after proper delivery, damage to delivered merchandise, or loss caused by an incorrect address supplied by the customer. Damage, incorrect items, and defects are addressed separately below. A “delivered” tracking scan may be investigated if you report that delivery did not occur.

Protection must be selected before the order is completed. Duplicate compensation for the same loss is not available. If the original package arrives after a refund or replacement, contact us; we will arrange its return at our expense where appropriate.

Declining protection does not waive rights that applicable law gives you.

7. Damaged, defective, or incorrect items

Please contact us promptly if an item arrives damaged, defective, or different from what you ordered. Reporting the issue within five days helps us investigate, but that requested reporting period does not shorten applicable statutory or warranty rights.

Please retain the item and packaging where reasonably possible. We may request photographs or arrange a return.

We will provide the repair, replacement, or refund required by applicable law and appropriate to the circumstances. Where the issue is our error or a defect for which we are responsible, we will pay reasonable necessary return shipping. We will not impose change-of-mind restocking fees on those claims.

Shipping protection is not required to report these issues or receive remedies otherwise owed.

8. Change-of-mind returns

For eligible change-of-mind returns, request a return authorization within 30 days after delivery through our website’s contact form. Include your order number and the items you wish to return.

After authorization, send the return within 14 days using the instructions we provide. Include your return authorization number.

Items should be unused, in their original condition, free of smoke odors, and uncut beyond the lengths supplied by us.

For change-of-mind returns, original outbound shipping is not refundable, and you pay return shipping. These deductions do not apply where a different remedy is required by law.

The following deductions and exclusions apply:

Percentage deductions are calculated using the item price actually paid. If more than one deduction applies, only the highest applies; deductions are not added together.

Special-order status and its cancellation or return charge will be disclosed before purchase. The special-order charge does not apply if we cancel, fail to fulfill our obligations, or a refund without that charge is required by law.

Late change-of-mind returns require our approval and, if accepted, may receive store credit. Final-sale and return-condition restrictions do not exclude remedies for defective, incorrect, or materially misdescribed goods.

9. Refund processing

We normally inspect and process authorized returns within seven business days after receiving them. We will notify you when the refund has been issued.

Refunds are returned to the original payment method unless you agree otherwise or another method is legally required. Your payment provider may require additional processing time, often 5–10 business days.

We will not substitute store credit for a monetary refund that applicable law requires.

10. Website use and privacy

You may not use our website for fraud, unlawful activity, interference with its operation, or infringement of others’ rights. Website content may not be copied or commercially exploited without permission, except as permitted by law.

Our Privacy Policy explains how we handle personal information. Third-party websites linked from our site are governed by their own terms.

We may update or discontinue website features. Doing so does not eliminate obligations owed on existing orders.

11. Applicable law and changes

These terms are governed by Massachusetts law, subject to applicable federal law and any mandatory consumer protections that apply to your purchase.

If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law.

The version accepted when you place an order governs that order. Later policy changes do not retroactively remove rights or change obligations for existing purchases without a valid agreement.

These terms govern sales, shipping, protection, and returns and replace earlier conflicting policies on those subjects.

12. Contact

For order assistance, protection requests, or return authorization, email Brent@NewEnglandBindingCompany.com

Business name and mailing address:
Dove Originals Trims
390 Main St
Waltham, MA 02453